The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that provides requirements for the protection of health information. As a broker or agent selling UnitedHealthcare Individual & Family Affordable Care Act (ACA) Marketplace plans, you must act in compliance with all federal and state laws and regulations, Centers for Medicare & Medicaid Services (CMS) regulations and guidelines, and UnitedHealthcare policies, procedures, and rules related to privacy and security.

All UnitedHealthcare Individual & Family Plans (IFP) brokers and agents must protect consumer/member Protected Health Information (PHI) and Personally Identifiable Information (PII) and report any potential disclosure incidents to UnitedHealthcare within 24 hours upon discovery.

To learn more about PHI, PII and HIPAA guidelines, please refer to IFP Agent Guide, Section 4: Marketing Activities and Materials, under subsection Privacy and Security.

Agent Guide

Go to Agent Communications