Updated monthly, the Agent Guide is used to communicate UnitedHealthcare policies and procedures, which provide guidance to help ensure compliant and ethical conduct, professionalism, and knowledge of required business processes and responsibilities. We expect you to share our commitment to compliance and to act with integrity by putting the best interest of consumers first in everything you do on behalf of UnitedHealthcare, so we have integrated compliance guidelines into each section of the guide.
A comprehensive resource containing the information you need to conduct business with UnitedHealthcare efficiently and compliantly.
EDC Agent GuideA comprehensive resource containing the information you need to conduct business with UnitedHealthcare efficiently and compliantly.
ICA Agent GuideA comprehensive resource containing the information you need to conduct business with UnitedHealthcare efficiently and compliantly.
Employee Agent GuideA comprehensive resource containing the information you need to conduct business with UnitedHealthcare efficiently and compliantly.
DTC Agent GuideA comprehensive resource containing the information you need to conduct business with UnitedHealthcare efficiently and compliantly.
EDC Operations GuideA comprehensive resource containing the information you need to conduct business with UnitedHealthcare efficiently and compliantly.
DTC Sales Agent GuideSat | 10/3/26 – 11/28/26 8am–5pm CT
Mon–Fri |11/30/26 – 12/4/26 7am–12am CT
Sat |12/5/26 – 7am–12am CT
Sun | 12/6/26 – 7am–12am CT
Mon |12/7/26 – 7am–12am CT
Holiday Hours
Thanksgiving | 11/26/26 Closed
Fri | 11/27/26 – 7am–7pm CT
Sun | 11/29/26 Closed
Sat | 10/3/26 – 11/28/26 8am–5pm CT
Mon–Fri |11/30/26 – 12/4/26 7am–12am CT
Sat |12/5/26 – 7am–12am CT
Sun | 12/6/26 – 7am–12am CT
Mon |12/7/26 – 7am–12am CT
Holiday Hours
Thanksgiving | 11/26/26 Closed
Fri | 11/27/26 – 7am–7pm CT
Sun | 11/29/26 Closed